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1300 65 75 10
 

Ghostly FAQ

Contact Us
Booking and Confirmation
Payment Policy
Tour Details
Refunds and Rescheduling Policy
Cancellation Policy
Weather Policy
Private Group Bookings
Age Limit
Mobility Policy

Contact Us

Head Office hours operate between 9am to 5pm, Monday to Friday only (AEST).

Please contact us on 1300 96 97 06.

For all other enquiries outside these hours, please email support@ghostly.com.au and we will do our very best to respond to your enquiry upon our return.
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Booking and Confirmation

All tours require pre-payment by calling 1300 65 75 10 or visiting the website.

A confirmation email will be sent to the email address provided once payment has been successfully processed. If you do not receive a confirmation email, please:
  • Check your Spam folder - your email server may have accidentally marked the email as spam and removed it from your inbox.
  • Call Head Office on 1300 65 75 10 to review your booking.
Please note that 1 ticket covers the cost of 1 person, per tour only.

It is essential to provide the following information with your booking:
  • Most frequently used email address
  • Valid Mobile number.
Please note international numbers will not be considered.

If you believe you have provided incorrect details in your booking, please email support@ghostly.com.au or call 1300 65 75 10.

You will be alerted of any cancellations via mobile phone (call or text) and/or email.

You may be ineligible for a refund if you miss a tour due to the following reasons:

  • Not checking your email or phone notices

  • Providing incorrect details in your booking

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    Payment Policy

    No cash payments are accepted. All Payments must be pre-paid by calling 1300 65 75 10 or visiting our website booking page and completing the payment instructions. A confirmation email must be obtained as proof of purchase.

    Foodi accepts payments in the following forms only:
    • AMEX
    • Visa
    • Mastercard
    • Paypal
    Payments made through Paypal must be done in advance. Electronic Funds Transfer (EFT) is only available for group bookings.

    Payments for group bookings must be completed at least one week in advance.


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    Tour Details

    Tour details are provided upon successful payment within a confirmation email. The confirmation email is typically received within 1 day.

    The confirmation email will include start time, meeting location and host contact details. The host must only be contacted outside Head Office Hours (Monday to Friday, 9am to 5pm AEST) and for reasons including; running late, lost or illness.

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    Refunds and Rescheduling Policy

    Ghostly requires the following notice;
    • Minimum five days for refunds
    • Minimum three days for rescheduling
    Call Ghostly on 1300 65 75 10 during business hours (Monday - Friday, 9am to 5pm AEST) to organise your refund or reschedule.

    Refund or reschedule requests outside the refunds and rescheduling policy may be disapproved.

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    Cancellation Policy

    Ghostly attempt to run all tours despite several factors.

    If a tour is cancelled for any of the reasons including; weather; urgent host emergency; venue access/closure or minimum tour requirements not being met, participants will be notified as soon as possible via email and text.

    Minimum numbers apply. Foodi require a minimum of 4 people for the tour to successfully proceed, otherwise a cancellation will occur.

    In the event a cancellation occuring, you will be notified by Head Office via email, text and call and welcome to either of the following;
    • reschedule
    • transfer to a same day alternative tour
    • voucher attached to original tour
    • full refund

    We ask you to please provide your most current and used email address and contact mobile number so you can be notified immediately.

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    Weather Policy

    Ghostly tours will run during rain and sunshine.

    Ghostly will cancel any tours in the following circumstances;
    • If temperature surpasses 40 degrees celsisus
    • Severe storm or flooding has occurred or is expected to occur.

    Participants will be notified at the earliest point in time if a tour is to be cancelled. Participants will be notified via email, text and call. All cancellations made by Head Office are welcome to a reschedule, a voucher or full refund
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    Private Group Bookings

    Private tours are available for groups of eight or more people.

    Private Bookings are subject to availability upon host and participating venues. No private booking is guaranteed or reserved until a formal confirmation email has been sent by Head Office.

    A non refundable $100 deposit is required to secure the booking

    For further information on Private Group Bookings please email support@ghostly.com.au or call Ghostly on 1300 65 75 10.

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    Age Limit

    Ghostly tours are open to everyone from the age of 12 onwards.

    Please note that any child under 12 years old who wishes to attend a Ghostly event must be accompanied by an adult guardian.

    Both the child and the adult guardian are required to purchase a ticket each.

    Please note: As the Adelaide Ghost Tour visits a number of pubs/hotels, all minors under the age of 18 must be accompanied by a adult guardian.


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    Mobility Policy

    Ghostly tours all involve walking between venues and locations of all kinds for the duration of the tour.

    We do not recommend you book a Ghostly tour if you or a friend;
    • Use a mobility scooter
    • Require walking aids of any variety
    If you require minimal assistance, such as a walking stick and are unsure whether a tour is suitable for you, call Ghostly on 1300 65 75 10. We will asses your walking ability and alert our guides of any extra assistance you may require.

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