No cash payments are accepted. All Payments must be pre-paid by calling 1300 65 75 10 or visiting our website booking page and completing the payment instructions. A confirmation email must be obtained as proof of purchase.
Foodi accepts payments in the following forms only:
Payments made through Paypal must be done in advance. Electronic Funds Transfer (EFT) is only available for group bookings.
Payments for group bookings must be completed at least one week in advance.
Tour details are provided upon successful payment within a confirmation email. The confirmation email is typically received within 1 day.
The confirmation email will include start time, meeting location and host contact details. The host must only be contacted outside Head Office Hours (Monday to Friday, 9am to 5pm AEST) and for reasons including; running late, lost or illness.
Ghostly attempt to run all tours despite several factors.
If a tour is cancelled for any of the reasons including; weather; urgent host emergency; venue access/closure or minimum tour requirements not being met, participants will be notified as soon as possible via email and text.
Minimum numbers apply. Foodi require a minimum of 4 people for the tour to successfully proceed, otherwise a cancellation will occur.
In the event a cancellation occuring, you will be notified by Head Office via email, text and call and welcome to either of the following;
transfer to a same day alternative tour
voucher attached to original tour
We ask you to please provide your most current and used email address and contact mobile number so you can be notified immediately.
Ghostly will cancel any tours in the following circumstances;
If temperature surpasses 40 degrees celsisus
Severe storm or flooding has occurred or is expected to occur.
Participants will be notified at the earliest point in time if a tour is to be cancelled. Participants will be notified via email, text and call. All cancellations made by Head Office are welcome to a reschedule, a voucher or full refund
Ghostly tours all involve walking between venues and locations of all kinds for the duration of the tour.
We do not recommend you book a Ghostly tour if you or a friend;
Use a mobility scooter
Require walking aids of any variety
If you require minimal assistance, such as a walking stick and are unsure whether a tour is suitable for you, call Ghostly on 1300 65 75 10. We will asses your walking ability and alert our guides of any extra assistance you may require.