All tours require pre-payment by calling 1300 65 75 10 or visiting the website.
A confirmation email will be sent to the email address provided once payment has been successfully processed. If you do not receive a confirmation email, please: Check your Spam folder - your email server may have accidentally marked the email as spam and removed it from your inbox.Call Head Office on 1300 65 75 10 to review your booking.Please note that 1 ticket covers the cost of 1 person, per tour only.
It is essential to provide the following information with your booking:Most frequently used email addressValid Mobile number.Please note international numbers will not be considered.
If you believe you have provided incorrect details in your booking, please email firstname.lastname@example.org or call 1300 65 75 10.
You will be alerted of any cancellations via mobile phone (call or text) and/or email.
You may be ineligible for a refund if you miss a tour due to the following reasons:
Not checking your email or phone notices
Providing incorrect details in your booking
No cash payments are accepted. All Payments must be pre-paid by calling 1300 65 75 10 or visiting our website booking page and completing the payment instructions. A confirmation email must be obtained as proof of purchase.
Foodi accepts payments in the following forms only:
AMEXVisaMastercardPaypalPayments made through Paypal must be done in advance. Electronic Funds Transfer (EFT) is only available for group bookings.
Payments for group bookings must be completed at least one week in advance.
Tour details are provided upon successful payment within a confirmation email. The confirmation email is typically received within 1 day.
The confirmation email will include start time, meeting location and host contact details. The host must only be contacted outside Head Office Hours (Monday to Friday, 9am to 5pm AEST) and for reasons including; running late, lost or illness.
Ghostly requires the following notice;Minimum five days for refundsMinimum three days for reschedulingCall Ghostly on 1300 65 75 10 during business hours (Monday - Friday, 9am to 5pm AEST) to organise your refund or reschedule.
Refund or reschedule requests outside the refunds and rescheduling policy may be disapproved.
Ghostly attempt to run all tours despite several factors.
If a tour is cancelled for any of the reasons including; weather; urgent host emergency; venue access/closure or minimum tour requirements not being met, participants will be notified as soon as possible via email and text.
Minimum numbers apply. Foodi require a minimum of 4 people for the tour to successfully proceed, otherwise a cancellation will occur.
In the event a cancellation occuring, you will be notified by Head Office via email, text and call and welcome to either of the following;
reschedule transfer to a same day alternative tour voucher attached to original tourfull refund
We ask you to please provide your most current and used email address and contact mobile number so you can be notified immediately.
Ghostly will cancel any tours in the following circumstances;If temperature surpasses 40 degrees celsisusSevere storm or flooding has occurred or is expected to occur.
Participants will be notified at the earliest point in time if a tour is to be cancelled. Participants will be notified via email, text and call. All cancellations made by Head Office are welcome to a reschedule, a voucher or full refund
Ghostly tours all involve walking between venues and locations of all kinds for the duration of the tour.
We do not recommend you book a Ghostly tour if you or a friend;Use a mobility scooterRequire walking aids of any variety If you require minimal assistance, such as a walking stick and are unsure whether a tour is suitable for you, call Ghostly on 1300 65 75 10. We will asses your walking ability and alert our guides of any extra assistance you may require.